Marvel Heroes Omega - Sony Germany refunding (Screenshot) and Model Refund E-Mail (Engl/Dt.)

Channel:

Mr Soandso

Subscribers:

671

Published on November 22, 2017 10:07:32 PM ● Video Link: https://www.youtube.com/watch?v=E_HWZ0JgFVA

Game:

The Elder Scrolls Online (2014)

Category:

Let's Play

Duration: 9:50

765 views

19

Game shutting down November 24th and Gazillion officially out of business: https://youtu.be/r1D0LEJaTfo

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Display problems with Marvel Heroes Omega trophies:

https://youtu.be/2Pl_daRwBTo
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Sony Germany is at least partially refunding customers. A friend of mine (BA_Adrian) received an e-mail confirming his refund.

https://imgur.com/gallery/3WIMZ

Sony stated that they couldn't cancel the purchase as the items were already accessible to him in-game.

But due to the servers shutting down and him not being able to use the content anymore they decided to make a one-time decision based on goodwill and partly refunded him up till August 24th.

274,66 €

The money was refunded to his payment method which was/is paypal and is already showing in his paypal account.

His reference number is:

171118-005998

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The first thing you should do is contacting Gazillion's support e-mail for Marvel Heroes Omega which won't give you an answer but you will at least receive a ticket number that you can give to Sony while explaining that you never received a reply from Gazillion:

support@marvelheroes.com

Ask them for a refund for ALL YOUR PURCHASES surrounding Marvel Heroes Omega. You will instantly receive an automated e-maill with a ticket number.

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Now I would like to present you a model e-mail that you can use to contact Sony's customers support. Here are the support links for the US, Great Britain and Germany:

https://www.playstation.com/en-us/corporate/contactus/
(Live Chat)

help@uk.playstation.com

https://www.playstation.com/de-de/get-help/contact-form/

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Under this link I'd like to present to you a model e-mail in English and German (or text for the US live chat) that you can use. It should have all the links and info you need to actually get your point across:

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https://www.reddit.com/r/marvelheroes/comments/7euz31/model_email_englishdeutsch_to_contact_sony_for/

https://forums.marvelheroesomega.com/discussion/11362/model-e-mail-to-contact-sony-with-all-the-important-links-and-details/p1?new=1

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Good luck everyone!

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